Returns

Returns

Our returns policy lasts for 30 days after the 30 days we can’t offer you a refund. To be eligible for a return, your item must be unused. It must also be in the original packaging, inc any outer sleeve.

Refunds

Once your return is received and inspected and assuming everything is in order, we will refund the product value excluding any postage charges originally paid, back to the payment method originally used. Please allow a few days for the funds to be received back into your account. What can take up to 10 working days.

Sale or clearance items

Only regular priced items may be refunded.

Warranty information for our vaping products 

Batteries, variable voltage mods

 

These are all come with a 30-day guarantee. This does not affect your statutory rights. The guarantee covers any manufacturer faults and replacements if the product is deemed to be faulty or beyond repair. If we believe the customer has damaged the product in any way, we reserve the right to refuse a refund or return.

E-liquids and drip tips

Unfortunately, we do not provide a warranty on these items for hygiene and health and safety reasons. 

Atomisers

These are supplied with a 'dead on arrival' warranty. The customer must contact us within 24 hours of receiving their order.